Documentation Users Reset Password Modal
Detailed guide

Reset Password Modal

The password reset support flow for helping a workspace user regain account access.

This modal exists to solve access problems quickly without changing the user's role or status by mistake.

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Quick summary Step by step Guardrails Troubleshooting Related workflows

Quick summary

  • Use password reset only after ruling out simple role or workspace confusion.

Put it into practice

  1. Start from Users table and confirm the exact account needing support before opening reset controls.

    InteractionsUsers list: identify the user row and choose reset-password action.
    Open workflow: Users

  2. In the modal, verify user identity again before confirming reset so credentials are not changed for the wrong account.

    InteractionsReset Password modal: review user context text before confirming.

  3. Execute reset and communicate next sign-in steps to the affected user.

    InteractionsReset Password modal: use reset confirmation action.

  4. If login still fails, inspect role assignment and account status rather than repeating resets.

    InteractionsUsers table and role controls: verify account is active and role is appropriate.
    Open workflow: Roles

What to review

User context in modal

Confirms which account you are resetting so you do not disrupt the wrong person.

Reset confirmation controls

Use these to complete the support action deliberately instead of accidentally.

Cancel action

Backs out safely when you realize the issue is role-based, not credential-based.

Guardrails

  • The reset should only complete for the intended user account.
  • Only admins or authorized support users should trigger credential resets.

If it starts drifting

  • If the user still cannot access the right pages after reset, inspect role assignment next.