The operational workflow for creating, validating, and maintaining customer account records that all downstream project and billing work depends on.
When to use it
Use this when onboarding a new customer, cleaning account data, resolving duplicate records, or confirming the right client context before project, quote, or invoice actions.
Main actions
- Create and maintain accurate client identity and contact information.
- Validate the correct client record before attaching new delivery or commercial work.
- Audit linked projects and account context to prevent misattributed downstream records.
- Resolve data hygiene issues such as duplicates or stale contact details before they impact billing.